Return Policy

Returns

You may return your unopened, unused product within 30 days for any reason (minus the shipping & handling costs). Contact us within 30 days for a return authorization number and return address.

When you are ready to ship back your product, please include the following information:

  1. Purchaser’s name
  2. Purchaser’s address
  3. Order number
  4. Reason for return
  5. Return authorization number

Returned orders exceeding $300 will incur a 10% restocking fee.

Partially used, opened, or otherwise unsaleable product is not accepted for returns.

Cancellations

If you need to cancel an order before it has shipped, please contact us at info@acuthrive.com as quickly as possible. We are typically able to cancel/reverse orders within 3 hours of order placement.

Shipping Discrepancies

Please review your order upon receipt. If the wrong item was received, please do not open the product and contact us within 30 days. We will assign a return authorization number to have the incorrect product returned (we will incur return shipping & handling charges in the occurrence of shipping discrepancies). We will then send the correct product at this time.